Real-time queue display in Bahasa Malaysia, WhatsApp notifications, AI wait prediction ± 5 minutes, multi-department routing. Built for KPJ, Pantai, and Klinik Kesihatan — not adapted from a foreign product.
Queue Management Features
Bilingual Queue Display
Wall-mounted screens show queue numbers in Bahasa Malaysia and English. Font size optimised for clinic waiting room visibility.
WhatsApp Notifications
Patient called via WhatsApp when turn is approaching. Free for patient — no app download required. Queue update + estimated time remaining.
AI Wait Time Prediction
Machine learning model predicts wait time ± 5 minutes based on historical data for that specific facility, day of week, and time of day.
Multi-Counter Routing
OPD, pharmacy, specialist, payment, blood test, imaging — separate queues with independent routing rules and priority flags.
Department-Level Separation
Kecemasan (A&E), OPD, specialist, paediatric, geriatric — each department runs its own queue with configurable priority and call rules.
Priority Fast-Track
AI triage flags urgent cases. Staff can manually fast-track elderly, disabled, or high-acuity patients. Priority shown on display.
Offline Fallback
Local queue management continues if internet connection drops. Queues sync to cloud when connection restores — no patient data lost.
Queue Analytics
Busiest hours, average wait time by department, peak day of week, average queue length, no-show rate — all tracked and reportable.
Hardware Components
Main Queue Display
55" commercial-grade screen, landscape or portrait, high-brightness for bright waiting rooms
Counter Display
10" Android tablet, mounted at staff counter — shows current patient number being served
Scan queue — appointment-linked or walk-in imaging
Offline Resilience
If internet connectivity drops (Unifi outage, TM network fault), the kiosk continues operating using local queue state. Patients still receive queue numbers. When connectivity restores, all events sync to cloud. No patient data lost, no manual intervention required.
Queue Analytics
Every queue event captured. Post-day reports include: total patients served, average wait time per department, busiest hour, no-show rate, counter utilisation, and AI prediction accuracy. Monthly trend reports for hospital management.
Replace your manual queue system today
30-day pilot at single facility. Full hardware included in Tier A. Contact us for a site assessment.