Patient Journey
The holistic experience a patient has across all touchpoints with a healthcare provider.
The patient journey encompasses every interaction — pre-visit (booking, reminders), during visit (kiosk check-in, waiting, consultation, pharmacy), and post-visit (discharge summary, follow-up scheduling, satisfaction survey). MOVO-X instruments each touchpoint with event tracking (via PostHog) to create per-patient journey maps and aggregate experience analytics. Improving the patient journey is the central goal of healthcare digital transformation.
Related Terms
Patient Flow
The end-to-end movement of a patient through all stages of a healthcare visit.
Appointment Scheduling
The process of booking a patient for a specific date, time, doctor, and service.
Self Check-In Kiosk
A touchscreen terminal allowing patients to register, verify identity, and join a queue without staff.
Use MOVO-X for Patient Journey
MOVO-X is Malaysia's leading platform for patient journey in hospitals and clinics. PDPA 2010 compliant, PHFSA 1998 compliant, MyKad NFC ready.