Customer service kiosks, claims submission, and policy-management self-service for insurers.
Insurance offices handle high-friction interactions: claims, policy changes, premium payment, and product education. A digital intake at the door cuts call-centre load dramatically.
Typical buyer
Head of Branch Network · Customer Experience · Claims Operations
Proven outcomes
Compliance
Specific workflows MOVO-X deploys for Insurance & Claims Processing operators in Malaysia.
Claims-submission kiosk with photo / document upload
Policy-renewal and premium payment
Beneficiary-update workflow with witness capture
Quote-and-bind for simple products at the kiosk
Multi-language education videos in the waiting area
Priority queue for complex claims
MOVO-X is built for the Malaysian market. MyKad NFC check-in, Bahasa Malaysia kiosk UI, FPX and DuitNow payments, PDPA 2010 compliance, and WhatsApp queue notifications — all out of the box. Deployable in 4 hours from hardware delivery.
Deployment timeline
30-minute live walkthrough of the kiosk, queue management dashboard, and integration roadmap — tailored to Insurance & Claims Processing in Malaysia.