MyKad · DuitNow · PDPA 2010 · KCIS · Medilab · iMedic

Malaysia's AI healthcare kiosk.

Self check-in with MyKad (IC card), intelligent queue management, and integrated Malaysian payments — FPX, DuitNow, iPay88. PDPA 2010 compliant. Connects to KCIS, Medilab, and iMedic out of the box.

80%
Faster check-in vs manual counter
<3 sec
MyKad tap to queue ticket
0
Downtime at Klinik Muhibbah since launch
Patient Journey

Walk in. Scan IC. Get called. That simple.

🏥01

Walk In

Patient arrives at the facility. No need to queue at the reception counter.

🪪02

Scan MyKad

Tap MyKad on the NFC reader. NRIC validated in under 2 seconds. Patient record auto-loaded for returning patients.

📋03

Select Service

Choose department, doctor, or appointment from the touchscreen. Language: Bahasa Malaysia or English.

🎫04

Get Queue Number

Thermal printer issues a queue slip with number, estimated wait time, and QR code for mobile tracking.

💬05

WhatsApp Notification

When 2 patients ahead, patient receives a WhatsApp message: "Nombor giliran A-015 — sila bersiap." No need to stay in waiting room.

🩺06

Called to Consultation

Queue display shows number. Voice announcement in BM/English. Doctor panel opens the patient record via the MOVO-X staff dashboard.

Kiosk Hardware

Enterprise-grade hardware. Malaysian-certified.

Purpose-built kiosk hardware for Malaysian healthcare environments — humidity-rated, secure enclosure, UPS-backed.

Display21.5" full-HD IPS capacitive touchscreen, VESA-mountable kiosk enclosure or pedestal stand
IC Card ReaderISO 14443A/B NFC — reads MyKad (physical), MyDigital ID QR, foreign passports (MRZ)
Thermal Printer80mm thermal receipt & queue ticket printer — queue slip, appointment confirmation, billing receipt
Camera2MP front-facing camera — patient photo capture for visual ID match (optional, configurable)
ConnectivityEthernet (primary) + Wi-Fi 6 (backup) + 4G LTE SIM slot for offline resilience
OSAndroid 13 managed — MDM-enrolled, OTA updates, kiosk lockdown mode
Payment TerminalIntegrated pinpad (Visa/Mastercard contactless) + QR display screen for DuitNow/FPX
PowerUPS-backed — 4-hour battery, auto-failover. Prevents disruption during power cuts
Kad Pengenalan Malaysia

MyKad check-in — no typing required.

Patient taps their physical IC on the kiosk NFC reader. The NRIC is read, hashed locally, and the patient record is pulled in under 2 seconds. Returning patients skip all data entry. First-time patients complete a short consent form (PDPA 2010) on the touchscreen.

MyKad (Physical IC)
Tap card reader · NRIC + name auto-fill
MyDigital ID
QR scan via MyDigital app · zero-contact
Foreign IC / Passport
MRZ scan · for expatriates & medical tourists
Malaysian Compliance

PDPA 2010 compliant from Day 1.

Built to meet Malaysia's Personal Data Protection Act 2010, PHFSA 1998, and the MOH Digital Health Framework. Patient NRIC is never stored in plain text — SHA-256 hash only.

PDPA 2010
Consent captured at first visit. NRIC stored as SHA-256 hash only — never plain text. Data User registered with JPDP Malaysia.
PHFSA 1998
Clinical data handling follows KKM requirements. MOVO-X stores queue and appointment metadata — no clinical records.
MOH Digital Health Framework
Architecture follows KKM guidelines for healthcare IT systems. KCIS integration pathway certified per KKM API spec.
MCMC compliance
Electronic communications and digital signature compliance for WhatsApp notifications and e-receipts.
Pembayaran

Every Malaysian payment method.

Patients pay consultation, pharmacy, and outstanding bills directly at the kiosk. All major Malaysian payment rails are supported.

🏦
FPX
Maybank2u, CIMB Clicks, RHB Now, Hong Leong, AmBank
📲
DuitNow QR
PayNet QR — scan & pay at kiosk screen
💳
iPay88
Credit/debit card processing (all major cards)
📱
Touch 'n Go
Malaysia's #1 e-wallet
🟢
GrabPay
Grab ecosystem integration
Boost
Axiata Boost e-wallet
💳
Visa / Mastercard
Contactless tap-to-pay on integrated pinpad
🏢
JomPay
Corporate billing via JomPay biller code
HIS Integrations

Connects to Malaysian hospital information systems.

MOVO-X does not replace your existing HIS — it integrates with it. Patient data flows bidirectionally.

Integration pathway built
KCIS
Klinik 1Malaysia Clinical Information System (Sistem Maklumat Klinikal)
KKM primary care system. Returning patient history pre-load for MOH-registered facilities.
Integration pathway built
MyHealth Portal
MOH MyHealth Patient Records Portal
Ministry of Health patient records. Bidirectional HL7 FHIR R4 API.
REST adapter
Medilab
Medilab HIS (Malaysian private clinic HIS)
Widely deployed in Malaysian private clinics. MOVO-X connects via REST adapter.
REST adapter
iMedic
iMedic Clinic Management System
Popular Malaysian clinic software. Integration supports appointment sync and patient lookup.
Live
MyKad / MyDigital ID
Jabatan Pendaftaran Negara — National ID
ISO 14443A/B NFC. NRIC validated locally — no external JPN API call. Privacy-preserving.
Live
FPX
Financial Process Exchange
Post-consultation billing. All major Malaysian banks.
Live
DuitNow QR
PayNet DuitNow QR
Scan-to-pay at kiosk and counter.
Live
iPay88
iPay88 (Malaysian payment gateway)
Credit/debit card processing. All major card schemes.
Live Reference · Malaysia

Klinik Muhibbah, Pasir Gudang, Johor — in production since 2025.

50-year general practice. 27,521+ patient records. Full MyKad NFC self check-in, AI queue management, WhatsApp notifications. MOH-standard primary care facility. Available as a live reference site for prospective clients and hospital procurement teams.

27,521+
Patient records in production
< 3 sec
MyKad tap to queue ticket
0
Downtime incidents since launch
Site visit available on request — contact sales@movo-x.com
Transformation

Before MOVO-X. After MOVO-X.

Before
  • Long queues at reception — patients wait 20–45 minutes
  • Paper queue book — staff manually call names
  • Patients miss their turn — leave without seeing doctor
  • Manual payment tracking — cash errors and reconciliation issues
  • No visibility on wait times — patients frustrated and anxious
  • Front desk overwhelmed — can't focus on patient care
After MOVO-X
  • MyKad tap check-in in under 3 seconds — zero counter queue
  • Automated queue display with voice call in BM/English
  • WhatsApp alert when 2 patients ahead — patients leave waiting room freely
  • FPX / DuitNow / iPay88 — automatic reconciliation, digital receipts
  • Real-time queue dashboard — wait times visible to staff and patients
  • Front desk freed from admin — focuses on complex patient needs

See it live at Klinik Muhibbah.

Book a demo at our reference clinic in Pasir Gudang, Johor — or schedule a virtual walkthrough. Hospital group visits and procurement team site visits welcome.