AI-powered patient check-in, intelligent queue management, and MyKad verification — purpose-built for Kuala Lumpur, Kuala Lumpur and PDPA 2010 compliant from day one.
Location
Kuala Lumpur
State
Kuala Lumpur
Beds
700
Deploy In
4 Weeks
Integrations & compliance for Hospital University Malaya (HUKM)
Compliance
Full kiosk + queue management platform, Malaysia-localised, PDPA 2010 compliant.
Patients tap their MyKad at the kiosk — identity verified, demographics auto-populated in under 30 seconds. No typing required.
Patients receive real-time queue position and estimated wait time on WhatsApp — they can wait anywhere, not just the lobby.
Conversational symptom screening at check-in. Severity scoring auto-routes urgent cases to fast-track queues.
Collect co-payments and consultation fees at check-in via FPX or DuitNow QR — reducing billing counter bottlenecks.
Lobby screens show live queue numbers, estimated wait times, and department call announcements.
Consent capture, data minimisation, and right-to-erasure built in. Full PHFSA 1998 audit trail on every patient interaction.
All tiers include hardware, software licence, on-site installation, and 12-month warranty.
Add-ons: AI Triage +RM 1,200/mo · WhatsApp Gateway +RM 500/mo · Priority SLA +RM 300/mo
MOVO-X supports multi-department queue routing — each specialty below can have its own independent queue lane.
30-minute live walkthrough of the kiosk, queue dashboard, and HIS integration. Tailored to Hospital University Malaya (HUKM).
From RM 8,500/unit — reply within 1 business day