Queue Resequencing
Dynamically adjusting patient order in a queue based on clinical priority or no-show gaps.
Queue resequencing is the real-time adjustment of patient order when circumstances change — a patient is marked no-show, a high-acuity patient needs urgent consultation, or a doctor returns from an emergency. MOVO-X allows authorised staff to move patients up or down the queue with an audit trail, send courtesy notifications to affected patients, and recalculate all estimated wait times automatically.
Related Terms
No-Show
A patient who books an appointment or takes a queue token but does not attend.
Queue Management System (QMS)
Software and hardware that controls patient flow from arrival through service completion.
AI Triage
Artificial intelligence systems that assess patient acuity and assign priority levels before clinical assessment.
Average Wait Time
Mean elapsed time between a patient joining the queue and being called for service.
Use MOVO-X for Queue Resequencing
MOVO-X is Malaysia's leading platform for queue resequencing in hospitals and clinics. PDPA 2010 compliant, PHFSA 1998 compliant, MyKad NFC ready.