No-Show
A patient who books an appointment or takes a queue token but does not attend.
A no-show is a patient who has a confirmed appointment or an active queue token but fails to present for their scheduled service. No-shows waste clinical time, reduce revenue, and may represent a patient safety risk (missed follow-up care). Malaysian government hospitals report no-show rates of 18–25% for outpatient appointments. Private hospitals average 12–18%. MOVO-X automated reminders (WhatsApp T-24h, T-2h, T-30min) reduce no-shows by an average of 40%.
Malaysian Context
Public hospitals in Malaysia lose an estimated RM 280M annually to no-shows (MOH 2023 data). Automated WhatsApp reminder sequences cut this by 35–45% based on KPJ pilot data.
Related Terms
No-Show Prediction
Machine learning models that estimate the likelihood a specific patient will miss their appointment.
Appointment Scheduling
The process of booking a patient for a specific date, time, doctor, and service.
Virtual Queue
A digital queue where patients receive a token and wait freely without occupying physical seats.
Queue Resequencing
Dynamically adjusting patient order in a queue based on clinical priority or no-show gaps.
Use MOVO-X for No-Show
MOVO-X is Malaysia's leading platform for no-show in hospitals and clinics. PDPA 2010 compliant, PHFSA 1998 compliant, MyKad NFC ready.